Balltelligence Support

Guess the mystery player: current NBA, NFL, NHL and MLB players, or legends from any era.

Contact us

Found a bug, spotted a wrong stat, or have an idea? Email [email protected]. Tell us your device, the app version (in Settings › About), and what happened. Screenshots help a lot.

TestFlight testers can also send feedback from the TestFlight app, or take a screenshot in Balltelligence and tap "Share Beta Feedback."

How do I play?

Guess the mystery player in 8 tries. After each guess, the colored tiles compare your guess to the answer: green is an exact match, yellow is close, and the arrows point higher or lower. Open Settings › How to play for the full rules.

When does the daily player change?

At midnight in your local time. Everyone gets the same player that day.

A player's team or stats look out of date

The app downloads roster updates automatically when it can. If something is still wrong after a day, please let us know.

Do I need an account or internet?

No. Every game mode works without an account, and your games are saved on your device. Signing in is optional (Google on the web and iPhone, or Sign in with Apple on iPhone): it syncs your stats between iPhone, web and Android and puts you on the leaderboards. Playing works offline; sync, leaderboards and roster updates need a connection.

How do I delete my account?

Open Settings › Account while signed in, tap Delete account, and confirm. This permanently deletes your profile, synced stats and leaderboard scores, the players you blocked and any blocks or reports involving your account from our server and removes your sign-in. Google or Apple may ask you to sign in once more first; if you used Sign in with Apple, the app also asks Apple to disconnect Balltelligence from your Apple Account (if that fails, it tells you how to do it in your Apple Account settings). The games on your device are kept, so you can keep playing signed out, but they aren't uploaded again unless you choose to after signing in to a new account. If you can't get into the app, email [email protected] from the address on your account and we'll delete it for you.

Report an ad

Balltelligence may show a few ads from Google (AdMob in the iOS app, AdSense on balltelligence.com). We ask Google for non-personalized ads. In the iOS app we ask for ads rated PG or below. In the app and on the website we use Google's settings to block sensitive categories such as dating, weight loss, get-rich-quick, politics and religion. Ads for alcohol and for sports betting or fantasy sports can appear where Google's policies allow them. If an ad still looks wrong, offensive, misleading or inappropriate, please tell us.

• On the web: tap Report this ad under the ad after a game.
• In the iOS app: tap Report this ad on the prompt that appears after an ad closes, or open Settings › Ads › Report an ad.
• Anywhere: email [email protected] with what the ad showed, roughly when you saw it, and a screenshot if you have one.

Reports go only to us. We use them to block the advertiser or category with Google. Nothing is sent until you send the email yourself.

Privacy

See our Privacy Policy and Terms of Use. You can turn off anonymous usage data in Settings › Privacy.